Last Updated: 01 Jan 2025
At Realtoronic, we are committed to providing high-quality, verified leads to our clients. This Refund & Cancellation Policy outlines the conditions under which refunds are issued and how cancellations are handled.
1. Eligibility for Refunds
Refunds will only be considered under the following conditions
- If Realtoronic fails to deliver the agreed-upon number of verified leads within the specified time frame as outlined in the service agreement.
- If Realtoronic is unable to fulfill the lead generation service due to unforeseen circumstances or operational limitations.
- If a client cancels the service within 24 hours of purchase and before any leads have been delivered, a full refund may be granted.
Refunds will not be issued under the following conditions:
- If the client receives the agreed-upon number of verified leads but fails to convert them into sales.
- If the client is dissatisfied with the quality of leads, but the leads have been verified as interested buyers or sellers.
- If the client fails to follow up on leads or does not use them effectively.
- If the client cancels the service after leads have been delivered.
- If Realtoronic determines that the client has violated the Terms of Service or Fair Usage Policy.
2. Refund Process
- Clients requesting a refund must submit a written request to sales@realtoronic.com within 7 days of the issue arising.
- The refund request must include:
– Purchase details (invoice or receipt).
– Reason for refund request with supporting evidence (e.g., proof of undelivered leads). - Our team will review the request within 10 business days and notify the client of approval or rejection.
- If approved, refunds will be processed within 14 business days via the original payment method.
3. Cancellation Policy
- Clients may cancel their service at any time by contacting sales@realtoronic.com.
- If the cancellation occurs before any leads have been delivered, the client may be eligible for a refund as per the conditions stated above.
- If the cancellation occurs after lead delivery has begun, the client will not be eligible for a refund.
- Realtoronic reserves the right to cancel services for clients who violate our Terms of Service or engage in fraudulent activity.
4. Chargeback & Dispute Policy
- Clients agree not to initiate chargebacks or disputes without first contacting Realtoronic’s support team to resolve the issue.
- Unauthorized chargebacks may result in account suspension and termination of services.
- If a chargeback is filed after receiving valid leads, Realtoronic reserves the right to pursue legal action to recover losses.
By purchasing services from Realtoronic, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.